For questions, help or suggestions you can contact us via live chat, email at [email protected] and telephone. We are there for you 24 hours a day!
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Call us
Phone our customer support team at any time on 0800 0228246.
If you are not satisfied with the solution or the response you received from our customer service, you may submit a formal complaint. This can be done by emailing us at [email protected].
Please include the following information:
Full name
Date of birth
Full address
Registered email address
Username
A clear description of your complaint, along with any supporting evidence you may have, such as screenshots or video recordings.
We aim to resolve your complaint in a timely manner. However, in some cases—particularly those involving complex issues or third parties such as payment or game providers—resolution may take up to 8 weeks.